These Terms of Use (“Terms”) were last updated on February 21, 2021.

Pets Pharma de México’s mission is to improve people’s lives through learning. We believe that our online store model is the best way to offer valuable educational content to our users. We need rules that keep our platform and our services safe for you, for us, for our students and for our community of instructors. These Terms apply to all activities you conduct on the Pets Pharma de México website and all other related services (“Services”).

If you live in Mexico, and you agree to be bound by these Terms, you agree to resolve disputes with Pets Pharma de Mexico by binding arbitration (with very limited exceptions, not in court). In addition, you waive certain rights to participate in class actions as described in the Dispute Resolution section.

1. Accounts

You need an account for most of the activities that take place on our platform. Keep your password safe, because you must take responsibility for all activities associated with your account. If you suspect someone is using your account, please let us know by contacting our Support Team. In order to use Pets Pharma de México, you must be of legal age to use online services in your country.

You need an account for most activities that take place on our platform, including purchasing a course, enrolling in a course. When setting up and maintaining your account, you must at all times provide accurate and complete information, including a valid email address. You take full responsibility for the account and everything that happens on it, including any damage or injury (suffered by us or anyone else) caused by someone using your account without your permission. This means you must be careful with your password. You may not transfer your account to someone else, or use someone else’s account. If you contact us to request access to an account, we will not grant you access unless you can provide us with the necessary information to prove that you are the owner of that account. If a user is deceased, his or her account will be closed.

If you share your account login credentials with another person, you assume full responsibility for what happens to your account and Pets Pharma de Mexico will not intervene in any disputes that may arise between students and instructors who have shared their account login credentials. If you discover that someone else may be using your account without your permission or you suspect that some other security breach has occurred, you should contact the Support Team immediately and let us know. We may ask you for certain information to confirm that you are the actual owner of the account.

Students and instructors must be at least 18 years old to create an account with Pets Pharma de México and use the Services. If you are not yet of the required age, you cannot set up an account, but we encourage you to ask a parent or guardian to open an account and help you enroll in courses that are right for you. If you are not old enough to use online services, you will not be able to create a Pets Pharma de Mexico account. If we discover that you have created an account and you are not yet of legal age to use online services (for example, 13 in the U.S. or 16 in Ireland), we will terminate your account. In accordance with our Instructor Terms, you may be required to confirm your identity before you are authorized to submit a course for publication on Pets Pharma de Mexico.

You can cancel your account at any time.

2. Course Enrollment and Lifetime Access

When you enroll in a course, we provide you with a license to view it through the Pets Pharma de Mexico Services, but for no other use. Do not attempt to transfer or resell the courses in any way.

Stated in legal language and in more detail, Pets Pharma de Mexico offers you (as a student) a limited, non-transferable, non-exclusive license to access and view both the courses and related content for which you have paid all applicable fees, solely for personal, non-commercial, educational purposes, and solely through the Services, in accordance with these Terms and any other terms or restrictions associated with a particular course or specific feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, loan, modify, adapt, edit, create derivative works from, sublicense or otherwise transfer any course unless you obtain our express permission to do so in a written agreement signed by an authorized representative of Pets Pharma de Mexico. This condition also applies to content you access through our APIs.

We reserve the right to revoke any license to access and use courses at any time if we decide or are required to disable access to a course for legal or policy reasons, for example, if the course you have enrolled in is the subject of a copyright complaint or if we determine that the content violates our Trust and Safety Guidelines.

Instructors will not license their courses or students directly and such direct licenses will be null and void as a violation of these Terms.

3. Payments, Credits and Refunds

When you make a payment, you agree to use a valid payment method. If you are not satisfied with the course, Pets Pharma de México offers a 10-day period for a refund or refund of the course fee in credits in the case of most course purchases.

3.1 Pricing

Course prices at Pets Pharma de México are determined based on the Instructor’s Terms and Conditions and our Promotions Policy. In some cases, the price of a course offered on the Pets Pharma de Mexico website may not be exactly the same as the one offered on our different platforms, due to the mobile platform providers’ pricing systems and their policies on the implementation of offers and promotions.

We periodically run promotions and offers for our courses, and some courses are only available at discounted prices for a certain period of time. The price that applies to a course will be the price in effect at the time you finalize the purchase of the course (at checkout). Any price offered for a specific course may also be different when you log in to your account than the price available to users who are not registered or logged in, because some of our promotions are only available to new users.

When you are logged in to your account, the currency displayed is based on the location you were in when you created the account. When you are not logged in to your account, the currency of the prices displayed is based on the country you are in. We do not allow users to view prices in other currencies.

If you are a student located in a country where sales and use taxes, excise taxes on goods and services or VAT (value added tax) are imposed on consumer sales, we assume responsibility for collecting and remitting such taxes to the appropriate tax authorities. Depending on your location, the price displayed will either include such taxes or such taxes will be added at checkout.

3.2 Payment

You agree to pay the fees for the courses you purchase, and you authorize us to charge the amount of such fees to your debit or credit card, or to process it by any other form of payment (such as Boleto, SEPA, direct debit or mobile wallet). Pets Pharma de México collaborates with third party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. Please take a look at our Privacy Policy for more information.

When you make a purchase, you agree that you must not use an invalid or unauthorized payment method. If an error occurs with your payment method, but you still obtain access to the course for which you have enrolled, you agree to pay us the applicable fees within thirty (10) days of receiving notice from us. We reserve the right to disable access to any course for which we have not received payment.

3.3 Refunds and Refund Credits

If the course you have purchased is not what you expected, you may request, within 05 days of purchasing the course, that Pets Pharma de Mexico issue a refund to your account. We reserve the right to apply your refund in the form of refund credits or to issue a refund via your original payment method, at its discretion, depending on the capabilities of our payment processing partners, the platform on which you purchased the course (website) and other factors. No refund will be provided upon request after the 05 day guarantee time limit. Pets Pharma de Mexico also reserves the right to refund students after the 05 day limit in case of suspected or confirmed account fraud.

If we decide to refund credits to your account, they will automatically be applied to the next course you purchase on our website. Refund credits may expire if not used within the specified time period and have no cash value, in both cases unless otherwise required by applicable law.

At our sole discretion, if we believe that you are abusing our refund policy, for example, if you have consumed a significant portion of the course for which you are requesting a refund or if you have previously requested a refund for another course, we reserve the right to ban your account or restrict your future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our Trust and Safety Guidelines, you will not be eligible for a refund.

3.4 Promotional and Gift Codes

Pets Pharma de México or our partners may offer promotional and gift codes to students. Some codes can be redeemed for promotional or gift credits applied to your Pets Pharma de México account which, in turn, can be used to purchase valid courses on our platform, subject to the conditions included with your codes. Other codes can be redeemed for specific courses.

4. Content and behavior rules

You may only use Pets Pharma de México for legal purposes. You assume responsibility for all content you post on our platform. You must ensure that reviews, questions, posts, courses and any other content you upload online comply with our Trust and Safety Guidelines and the law, as well as respect the intellectual property rights of others. We may ban your account for repeated or serious offenses. If you believe that someone is infringing your copyright on our platform, please let us know.

You may not access or use our Services, or create an account, for illegal purposes. Your use of the Services and your behavior on our platform must be in accordance with the local or national laws and regulations of your country. You are solely responsible for your knowledge of and compliance with those laws and regulations that apply to you.

Pets Pharma de México may enforce these Terms and our Trust and Safety Guidelines in its sole discretion. We may terminate or suspend your permission to use our platform and Services, or ban your account at any time with or without notice, for the following reasons: if there is any violation of these Terms, if you fail to pay applicable fees when due, at the request of legal authorities or government agencies, for extended periods of inactivity, for unexpected technical problems, if we suspect you of fraudulent or illegal activity, or for any other reason in our sole discretion. Upon such termination, we may delete your account and content, and prevent you from accessing the platforms and using our Services again. Your content may still be available on the Platforms even if your account has been terminated or suspended. You agree that we assume no liability to you or any third party for termination of your account, deletion of your content or blocking your access to our platforms and services.

5. Pets Pharma de México Rights

We are the owners of the Pets Pharma de México platform and Services, including the website, existing or future services and applications, and elements such as our logos, APIs, code and content created by our employees. You may not manipulate these elements or use them without authorization.

All right, title and interest in and to the Pets Pharma de México platform and Services, including our website, our existing or future services and applications, as well as our APIs, our databases and the content that our employees or partners submit or provide through our Services (excluding content provided by instructors and students) are and will remain the property of Pets Pharma de México and its licensors. Our platforms and services are protected by copyright, trademark and other laws of Mexico and other countries. Nothing grants you the right to use the Pets Pharma de México name or the Pets Pharma de México trademarks, logos, domain names and other distinctive brand features. Any comments or suggestions you provide in connection with Pets Pharma de México or the Services are completely voluntary, and we shall be free to make use of such comments and suggestions in any manner we see fit and without incurring any obligation of any kind to you.

You may not do any of the following when accessing or using the Pets Pharma de México platform and Services:

Accessing, tampering with or using non-public areas of the Platform (including storing content), Pets Pharma de Mexico’s computer systems or the technical distribution systems of Pets Pharma de Mexico’s service providers.
Disabling, interfering with or attempting to circumvent any of the security-related functions of the platforms, as well as scanning, analyzing and testing the vulnerability of our systems.

Copy, modify, create a derivative work, reverse engineer, disassemble or otherwise attempt to discover any source code or content of the Pets Pharma de Mexico platform or Services.
Access or search, or otherwise attempt to access or search (automatically or otherwise), our platform in any manner other than through our currently available search functionalities provided through our website and our mobile applications or APIs (and only in accordance with the terms of such APIs). You may not use data extraction (“scraping”) methods, spiders, robots or any other automated means of any other kind to access the Services.

Use the Services in any way to send manipulated, misleading or false source-identifying information (such as sending email communications falsely purporting to be from Pets Pharma de Mexico); or interfere with or disrupt (or attempt to interfere with or disrupt) the access of any user, host or network, including, without limitation, sending viruses, overloads, saturations, spamming or email bombing to the platforms or services, or otherwise interfering with or creating an unnecessary burden on the Services.

6. Other Legal Terms

These Terms are very similar to any other contract, and include boring but important terms that protect us from the myriad things that can happen, and clarify the legal relationship that is established between you and us.

6.1 Binding Agreement

You agree that by registering and accessing and using our Services, you confirm that you will enter into a legally binding contract with Pets Pharma de México. If you do not agree to these Terms, do not register or otherwise access or use our Services.

If you are an instructor accepting these Terms and you are using our Services on behalf of a company, organization, government or other legal entity, you will be deemed to be the representative and warrant that you are authorized to do so.

Any version of these Terms in a language other than English is provided for your convenience. You therefore confirm and agree that the English version shall prevail in the event of any discrepancy.

These Terms (including all agreements and policies linked to these Terms) constitute the entire agreement between you and us (including, if you are an instructor, the Instructor Terms and Promotions Policy).

If any provision of these Terms is found to be invalid or unenforceable under applicable law, then that provision will be replaced by a valid and enforceable provision that better matches the intent of the original provision, and the remainder of these Terms will continue in effect.

Even if in some cases we exercise our rights late or not at all, this does not mean that we waive our rights under these Terms, and we may decide to exercise them in the future. If we decide to waive some of our rights in a particular case, this does not mean that we waive all of our rights in general or in the future.

The following sections shall survive the expiration or termination of these Terms: Sections 2 (Course Enrollment and Lifetime Access), 5 (Rights of Pets Pharma de México), 6 (Other Legal Terms) and 7 (Dispute Resolution).

6.2 Disclaimers

Our platform may be unavailable at some point in time, either due to planned maintenance, or because there is a problem with the site. One of our instructors may make misleading claims in your course. We may also detect security problems. These are just a few examples. You agree that you will not take any legal action against us in the event that such problems occur and things go wrong. In more detailed legal language, the Services and their content are provided on an “as is” and “as available” basis. We (and our affiliates, suppliers, partners and agents) make no representations or warranties about the suitability, reliability, availability, timeliness, security, freedom from error or accuracy of the Services or their content, and we expressly disclaim any warranties and conditions (express or implied), including warranties of merchantability, fitness for a particular purpose, title or non-infringement. We (and our affiliates, suppliers, partners and agents) make no warranty that you will obtain specific results from your use of the Services. Your use of the Services (including any content) is entirely at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

We may decide, at any time and for any reason, that certain features of the Services will no longer be available. Under no circumstances shall Pets Pharma de Mexico or its affiliates, suppliers, partners or agents be held liable for any damages arising from such interruptions or unavailability of such features.

We assume no responsibility for any delay or failure in the performance of any of our Services due to events beyond our reasonable control, such as acts of war, hostility or sabotage, natural disasters, power, Internet or telecommunications outages, or governmental restrictions.

6.3 Limitation of Liability

There are inherent risks in using our Services: for example, if you enroll in a health and wellness course such as yoga, and you are injured. You fully accept these risks and that you will not take any legal action for these damages against us, even if you suffer loss or damage due to your use of our platform and our Services. Put in legal language and in more detail, to the extent permitted by law, we (and our group companies, suppliers, partners and agents) will not be liable for any indirect, incidental, punitive or consequential damages (including loss of data, revenue, profits or business opportunities, or any personal injury or death) that may arise in contract, warranty, tort, product liability or otherwise, and even if we have been previously notified of the possibility of such damages.

6.4 Indemnification

If you behave in a way that gives rise to legal problems for us, we may take legal action against you. You agree to indemnify, defend (if we request) and hold harmless Pets Pharma de Mexico, its officers, directors, suppliers, partners and agents from and against any third party claims, demands, losses or expenses (including reasonable attorneys’ fees) arising out of (a) the content you post or submit, (b) your use of the Services, (c) your violation of these Terms or (d) your infringement of any rights of a third party. Your indemnification obligations will survive termination of these Terms and your use of the Services.

6.5 Governing Law and Jurisdiction

When “Pets Pharma de México” is mentioned in these Terms, it refers to the Pets Pharma de México entity with which you enter into the contract. If you are a student, the contracting entity and applicable law will generally be determined by your location of residence.

6.6 Legal Actions and Notices

No action under this Agreement, regardless of form, may be brought by either party later than one (1) year after the cause of action has accrued, except where such limitation cannot be imposed by law.

Any notice or other communication required to be given hereunder shall be in writing and by certified mail, return receipt requested, or by e-mail (we will use the e-mail address associated with your account, and you will use the address esantiago@kironmexico.com).

6.7 Relationship between us

Both you and we agree that no joint venture, partnership, employment, contractor or agency relationship exists between us.

6.8 Prohibited Assignment

You may not assign or transfer these Terms (or the rights and licenses granted hereunder). For example, if you have registered an account as an employee of a company, your account may not be transferred to another employee. We may assign these Terms (or the rights and licenses granted hereunder) to another company or person without restriction. Nothing in these Terms confers any right, benefit or remedy on any outside person or entity. You agree that your account is non-transferable and that all rights related to your account or these Terms terminate upon your death.

7. Dispute Resolution

If there is a dispute, our Support Team will be happy to help you resolve it. You may not file the claim in another court or participate in a non-individual class action against us.

The Dispute Resolution section only applies if you live in Mexico. Most disputes can be resolved, so please try to contact our Support Team before you start a formal legal process.

7.1 Courts of first instance

Either you or we may file a claim in the courts of first instance in (a) Mexico City, (b) the country in which you live, or (c) any other location agreed between us, provided that such court is eligible to hear the claim.

7.2 Arbitration

If we are unable to resolve our dispute amicably, both you and Pets Pharma de México agree to resolve any claim relating to these Terms (or our other legal terms) through a final and binding arbitration process, regardless of the type of claim or legal theory. If one of us files a claim in court that must be submitted to arbitration and the other party refuses, the other party may request that a court force both parties to initiate such arbitration (binding arbitration). Either party may request that a court stop a court proceeding while an arbitration proceeding is in progress.

7.3 Arbitration Process

The arbitration process will be governed by the Commercial Arbitration Rules, the Consumer Process Protocol and the AAA’s Supplementary Consumer Dispute Resolution Procedures. Both you and we agree that the following rules shall apply to the proceedings: (a) the arbitration shall be conducted by telephone, online or through written submissions only (at the option of the party seeking relief); (b) the arbitration shall not involve personal appearance of the parties or witnesses (unless you and we agree otherwise); and (c) the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

7.4 Participation in class actions is prohibited.

Both you and we agree that we may only bring claims against each other individually. This means the following: (a) neither of us may bring a claim as a plaintiff or class member in a class action, consolidated action or representative action; (b) an arbitrator may not combine the claims of multiple persons into a single case (or preside over any consolidated, class or representative action); and (c) an arbitrator’s decision or award in one person’s case may only impact that user, not other users, and may not be used to make a decision regarding other users’ disputes. If a court decides that this clause (“Participation in class actions is prohibited”) is unenforceable or invalid, this “Dispute Resolution” section will be deemed null and void, but the rest of the Terms will remain in effect.

7.5 Changes

Notwithstanding the provisions of the “Updates to these Terms” section below, if Pets Pharma de México makes any changes to the “Dispute Resolution” section after the date on which you confirmed your acceptance of these Terms, you may reject such change by providing Pets Pharma de México with written notice of such rejection by sending an e-mail from the e-mail address associated with your account to: esantiago@kironmexico.com. The submission must be made within 30 days of the effective date of such change, which appears in the phrase “last updated on” above. To be effective, the notice must include your full name and clearly indicate your intent to reject such changes in the “Dispute Resolution” section. By rejecting the changes, you agree that you will arbitrate any dispute between you and Pets Pharma de México in accordance with the provisions included in the “Dispute Resolution” section as of the date you indicated your acceptance of these Terms.

8. Updating these Terms

From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (for example, when we add new features), and Pets Pharma de Mexico reserves the right, in its sole discretion, to modify or make changes to these Terms at any time. If we make a material change, we will notify you by one of the primary means: for example, by sending you an email notice to the email address specified in your account or by posting the notice through our Services. Unless otherwise stated, changes will be effective on the day they are posted.

Your continued use of the Services after the effective date of the changes will confirm your acceptance of the changes. The revised Terms will supersede all previously stated Terms.

9. How you can contact us

The best way to contact us is through the Support Team. We welcome your questions, concerns and comments about our Services.

Thank you for teaching and learning with us!