Thank you for joining our online veterinary e-learning platform, the largest of its kind in the world. At Pets Pharma (“Pets Pharma,” “we,” “us”), we respect your privacy and want you to understand how we collect, use, and share information about you. This privacy notice describes our data collection practices and your rights to access, correct, or restrict the use of your personal data.

Unless we link to a different policy or state otherwise, this privacy notice applies when you visit or use the Pets Pharma website, mobile apps, APIs, or related services (the “Services”).

By using the Services, you agree to the terms of this privacy notice. If you do not agree with this privacy notice or any other agreement that governs your use of the Services, you should not use them.

1. Data We Collect

We collect certain data from you directly, such as information you enter yourself, and data about your course participation. We also collect some data automatically, like device information and interactions with our Services.

1.1 Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Here are some examples to help you better understand the data we collect.

When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:

• Account Data: To use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, phone number, occupation, skill interests, gender, race, ethnicity, age, date of birth, and account settings. We assign you a unique identifying number (“Account Data”).

   

• Profile Data: You can also choose to provide profile information such as a photo, headline, biography, preferred language, a link to your website, social media profiles, or other data. Your profile information may be publicly viewable by others.

   

• Shared Content: Some parts of the Services let you interact with other users or share content publicly, including posting course reviews, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable depending on where it is posted.

   

• Course Data: When you enroll in and take courses, we collect certain data including which courses you’ve started and completed, course credits and purchases, subscriptions, certificates, exchanges with instructors, teaching assistants, and other students, and submitted content such as assignments or answers.

• Data About Your Accounts on Other Services: We may obtain certain information through your social media or other online accounts if they are connected to your Pets Pharma account. If you log in to Pets Pharma via Facebook or another third-party platform or service, we ask for your permission to access certain information from that account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, login email address, location, physical location of access devices, gender, birthday, and list of friends or contacts. Those platforms or services make information available to us through their APIs. The information we receive depends on what you or the platform decide to provide. If you access or use our Services through a third-party platform or service, or click on any third-party links, your data collection, use, and sharing will also be subject to the privacy policies and other agreements of that third party.

   

• Sweepstakes, Promotions, and Surveys: We may invite you to complete a survey or participate in a promotion (like a contest, sweepstakes, or challenge) either through the Services or a third-party platform. If you participate, we will collect and store the data you provide, such as your name, email address, mailing address, date of birth, or phone number. That data is subject to this privacy notice unless otherwise stated in the official rules of the promotion or another privacy notice. The data collected will be used to administer the promotion or survey, including to notify winners and distribute prizes. For some rewards, you may be required to allow us to publicly post some of your information (like on a winner’s page). If we use a third-party platform to administer a survey or promotion, that third party’s privacy policy will apply.

   

• Communications and Support: If you contact us for support or to report a problem or concern (regardless of whether you have an account), we collect and store your contact information, messages, and other data such as your name, email address, messages, location, Pets Pharma user ID, refund transaction IDs, and any other data you provide or we collect through automated means (described below). We use this data to respond to you and research your issue, in accordance with this privacy notice.

   

We store the data listed above and associate it with your account.

1.2 Data We Collect Through Automated Means

When you access the Services (including browsing courses), we collect certain data by automated means, including:

• System Data: Technical data about your computer or device, such as IP address, device type, operating system type and version, unique device ID, browser, browser language, domain, and other system data, and platform types (“System Data”).

   

• Usage Data: Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, search queries, click data, date and time, referrer, and other data regarding your use of the Services (“Usage Data”).

   

• Approximate Geographic Data: An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

   

The data listed above is collected using server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. We store it and associate it with your account.

2. How We Collect User Data

We use tools such as cookies, web beacons, and similar tracking technologies to gather the data described above. Some of these tools offer you the ability to opt out of data collection.

2.1 Cookies and Data Collection Tools

We use cookies—small text files stored by your browser—to collect, store, and share data about your activities on websites, including Pets Pharma. They allow us to remember details about your visits, like your preferred language, and make the site easier to use. For more information about cookies, visit https://cookiepedia.co.uk/all-about-cookies.

2.2 Why We Use Data Collection Tools

Pets Pharma uses the following types of data collection tools for the purposes described below:

• Strictly Necessary: These tools enable access to the site, provide essential functionality (like logging in or enrolling in courses), secure the site, protect against fraudulent logins, and detect and prevent misuse or unauthorized use of your account. These tools are essential for the Services to function properly. If you disable them, some parts of the site may not work or be available.

   

• Functional: These tools remember data about your browser and preferences, provide additional site functionality, personalize content for you, and remember settings related to the appearance and behavior of the Services (such as your preferred language or video playback volume).

   

• Performance: These tools help measure and improve the Services by providing performance and usage data, visitor counts, traffic sources, or app download origins. These tools help us test different versions of Pets Pharma to see what users prefer and determine which email messages are opened.

   

• Social Media: These tools enable social media functionalities, such as sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising.

   

You can set your web browser to notify you about attempts to place cookies on your device, limit the types of cookies you allow, or refuse cookies altogether. If you do so, you may not be able to use some or all features of the Services, and your experience may differ or be less functional. For more information on how to manage data collection tools, see Section 6.1 (User Options Regarding the Use of Their Data) below.

3. What We Use User Data For

We use user data to provide our Services, communicate with you, troubleshoot issues, prevent fraud and misuse, improve and update our Services, analyze how people use the Services, deliver personalized advertising, and comply with legal or security obligations.

We use the data we collect through your use of the Services to:

• Provide and manage the Services, including facilitating course participation, issuing course completion certificates, displaying personalized content, and enabling communication with other users;

   

• Process course, product, service, information, or feature requests;

   

• Communicate with you about your account by:

   

  • Responding to your questions and concerns;

     

  • Sending administrative messages and service updates;

     

  • Sending progress emails, rewards programs, new services, newsletters, or new course alerts (you may opt out at any time);

     

  • Sending push notifications to your wireless device (you may manage preferences in your settings);
  • Manage your account and account preferences;

     

  • Enable the technical functioning of the Services, including troubleshooting, securing the Services, and preventing fraud and misuse;

     

  • Solicit user feedback;

     

  • Market and administer surveys and promotions sponsored by Pets Pharma;

     

  • Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;

     

  • Identify unique users across devices;

     

  • Tailor advertisements across devices;

     

  • Improve our Services and develop new products, services, and features;

     

  • Analyze trends and traffic, track purchases, and usage data;

     

  • Advertise the Services on third-party websites and applications;

     

  • As required or permitted by law; or

     

  • As we, in our sole discretion, deem necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

     

4. Security

We use appropriate security measures depending on the type and sensitivity of the data stored. As with any internet-connected system, there is always a risk of unauthorized access, so it’s important that you protect your password and contact us if you suspect unauthorized access to your account.

Pets Pharma takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. However, no system can be completely secure, so we cannot guarantee that communications between you and Pets Pharma, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties.

Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party. If you suspect that your password or account has been compromised, you should change it immediately and contact our support team with any concerns.

5. Your Rights

You have certain rights over how your data is used, including the ability to opt out of promotional emails, cookies, and data collection by certain third parties. You can update or terminate your account via our Services, and you may also contact us to submit individual rights requests regarding your personal data. Parents who believe we have unintentionally collected personal data about their underage children should contact us to help remove the information.

5.1 Your Options Regarding the Use of Your Data

You may choose not to provide certain data, but this may limit your ability to use some features of the Services.

• To stop receiving promotional communications, you can opt out via the unsubscribe link included in the email or by updating your email preferences in your account settings. Please note that regardless of your email preferences, we will still send you transactional and relationship messages regarding the Services (such as administrative confirmations, order confirmations, important updates, and notices).

   

• Your browser or device may allow you to control cookies and other types of local data storage. To learn more about managing cookies, visit https://cookiepedia.co.uk/how-to-manage-cookies. Your wireless device may also let you control whether location or other data is collected or shared.

   

• To opt out of Google Analytics data collection, you can use the Google Analytics Opt-out Browser Add-on.

   

• Apple iOS, Android OS, and Microsoft Windows each provide instructions on how to control personalized advertising within their apps. For other devices and operating systems, check the privacy settings of the platform.

   

If you have any questions about your data, how we use it, or your rights, you can contact us at esantiago@kironmexico.com.

5.2 Accessing, Updating, and Deleting Your Personal Data

You can access and update your personal data collected and maintained by Pets Pharma in the following ways:

• To update data you have directly provided, please request the change by emailing esantiago@kironmexico.com.

   

• To delete your account:

   

  • If you are a student, visit your profile settings page.

     

  • If you experience issues deleting your account, contact our support team.

     

Please note that even after your account is deleted, some or all of your data may still be visible to other users, including but not limited to data that:

• (a) you or others have copied, stored, or shared (e.g., in course comments),

   

• (b) you or others have distributed (e.g., in shared content),

   

• (c) has been posted to third-party platforms.

   

Even after you delete your account, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), such as to comply with legal obligations, resolve disputes, or enforce our agreements. We may retain and disclose such data as permitted under this privacy notice even after your account is terminated.

• To request access to, correct, or delete your personal data, use our online request form. You may also email esantiago@kironmexico.com or write to us. We will respond within 30 days. To protect you, we may require that you submit the request via the email associated with your account and may need to verify your identity before fulfilling your request. Note that we will retain some data where legally required, such as for mandatory recordkeeping or to complete transactions.

   

6. Updates and Contact Information

When we make a material change to this policy, we will notify users via email, in-product notice, or other legally required methods. Changes take effect as of the date they are posted. If you have questions, concerns, or disputes, you may contact us via email or postal mail.

6.1 Changes to This Privacy Notice

From time to time, we may update this privacy notice. If we make any material changes, we will notify you via email, through a notification posted in the Services, or as required by applicable law. We will also include a summary of key changes. Unless stated otherwise, changes become effective on the day they are posted.

To the extent permitted under applicable law, your continued use of the Services after the effective date of any change will constitute your acceptance of (and agreement to be bound by) the revised privacy notice. The revised notice supersedes all previous privacy notices.

6.2 Interpretation

Any capitalized terms not defined in this notice are defined as specified in the Pets Pharma Terms of Use. Any version of this privacy notice in a language other than Spanish is provided for convenience. In the event of a conflict, you agree that the English version shall prevail.

6.3 Questions

If you have any questions, concerns, or disputes regarding our Privacy Policy, you may contact our privacy team (including our designated data protection officer) by emailing esantiago@kironmexico.com.

Intellectual Property Policy

Pets Pharma is a technology platform that enables anyone, anywhere in the world, to take educational courses. We host courses on our online learning platform. Our virtual store model means we do not legally review or edit courses.

Infringing activity is not tolerated on or through our platform.

This policy outlines our response to copyright infringement claims by content owners and trademark infringement claims by trademark owners concerning courses offered on the Pets Pharma platform. It also covers what we do when Pets Pharma instructors’ courses are copied without permission on third-party platforms.

Reporting Third-Party Copyright Infringements

Pets Pharma’s policy is to remove courses from our service when they are reported as infringing in a properly submitted copyright infringement notice from the original content owner. We reserve the right to terminate a user’s account at any time, including when they post content that infringes third-party intellectual property.

How to Submit a Complaint

If you want to report a course on the Pets Pharma platform and you are the owner, or an agent authorized to act on behalf of the owner, of the content rights you believe are being infringed, please consider the following before submitting a complaint:

1. Your copyright infringement notice must be sufficiently substantiated for us to process it. This means:

    

   • You must provide enough information for us to contact you, including your full legal name, an email address, a physical address, and a phone number (optional).

      

   • If you’re submitting on behalf of an organization, you must include the organization’s name and your relationship to it.

      

   • You must accurately identify the original copyrighted material or, if your notice covers multiple works, provide a representative list (e.g., a URL to the original work).

      

   • You must provide sufficient information for us to locate the allegedly infringing course(s) on the Pets Pharma website (e.g., course title and specific URL).

      

   • You must include a declaration stating:
     “I declare, under penalty of perjury, that the information in this claim is accurate and that I am the copyright owner or authorized to act on behalf of the copyright owner, and I have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.”

      

2. Knowingly submitting a false or misleading copyright claim is illegal and could result in liability for damages. Pets Pharma reserves the right to seek damages from any party who submits a copyright infringement notice in violation of the law.

    

3. Consider whether the course’s use of your content qualifies as “fair use”. Some copyright laws include a “fair use” exception for content that is in the public interest—such as commentary, criticism, news reporting, or research. When evaluating whether use qualifies as fair use, consider:

    

   • The purpose of the use (e.g., whether the course is paid, and whether it critiques or transforms your material);

      

   • The nature of the original copyrighted work (e.g., whether it is factual or creative);

      

   • The amount and substantiality used (e.g., whether it uses short, necessary excerpts or substantial portions); and

      

   • The effect on the market (e.g., whether people would buy the course instead of your content).

      

Make sure the copied content in the course doesn’t qualify as fair use before submitting a copyright notice.

Counter-Notification

To be effective, a counter-notification must be made in writing and include the following information:

• Your physical or electronic signature;

   

• Your name, physical address, and email address or telephone number;

   

• Identification of the course that was removed and the location (URL) where it appeared before it was removed (this information is included in the copyright complaint we forwarded to you);

   

• A statement, under penalty of perjury, that you believe in good faith the material was removed or disabled as a result of a mistake or misidentification; and

   

• A statement that you consent to:

   

  1. Pets Pharma sharing your name and contact information with the complainant;

      

  2. Receiving legal process from the complainant or their agent; and

      

  3. Accepting the jurisdiction of the federal district court for the judicial district in which you reside.

      

Submitting a false or misleading counter-notification is illegal and may result in liability for damages.
Pets Pharma reserves the right to seek damages from any party who submits a counter-notification in violation of the law.

Reporting Trademark Infringement by Third Parties

Pets Pharma’s policy is to remove courses from our platform when we receive a report that they infringe on a third party’s trademark. We also reserve the right to terminate an instructor’s account at any time, including when they post content that infringes on third-party trademark rights.

Designated Agent Contact Information

Pets Pharma’s designated agent for notifications of copyright or trademark infringement can be contacted as follows:

• Email: esantiago@kironmexico.com